Product help

Help with WyreDeck

Find setup, pairing, provider, playback, privacy, and billing guidance. Never send an account number or provider credential to support.

Set up and link

Create context for an account number, pair the TV, and understand device limits.

Your WyreDeck account numberCreate, save, and protect the anonymous 16-digit credential used by WyreDeck.Pair a TV with your accountApprove the QR or manual-code pairing flow from a phone or computer.Accounts and paired devicesUnderstand device limits, account scope, and current website management options.

Bring your service

Connect your own provider, then diagnose guide or playback behavior.

Providers, playlists, and contentWhat WyreDeck connects to, what stays on the TV, and what WyreDeck does not sell.Guide and playback troubleshootingA short diagnostic path for missing listings, stale data, and playback failures.

Account safety and billing

Protect the anonymous credential and check the current Premium and payment status.

Premium payments and paid timeCurrent Premium availability and the payment model under consideration.Privacy and account securityWhat WyreDeck stores, what stays local, and how to protect an anonymous account.

Still blocked?

Describe the problem, never the credentials.

Email frontrow@wyredeck.com with the device, screen, source type, and visible error. Remove account numbers, provider credentials, playlist URLs, and stream URLs first.