Guide and playback troubleshooting

Separate guide problems from playback problems

A channel can play even when its listing is missing, and a complete guide does not prove that a stream is available. Test each path separately before changing provider settings.

Missing or stale listings

1. Confirm that the provider or XMLTV source still publishes guide data.
2. Allow an active guide update to finish before starting another refresh.
3. Check whether only one channel is affected or the entire source is empty.
4. Record the channel name, source type, and approximate update time.

Playback failures

1. Try another channel from the same provider.
2. Try the affected channel again after a short wait.
3. Check the TV’s network connection and available storage.
4. Confirm the same subscription is still valid with the provider.

Do not send provider credentials, stream URLs, or your WyreDeck account number with a support request.